Tag Archives: caring

Service with a Smile

In the hectic lead up to Christmas, we missed getting our hands on one of the Aldi “Three Bird Roasts” and so in a mad panic, I called Jenny and asked her if she had any bright ideas.  Her response in an understandably matter-of-fact style was along the lines of “DERRRR, have you called Tanya and Paul at RPT Promotions?”.IMG_0155

“Ummm…..  No”, I replied somewhat flatly as my brain clicked in to gear and asked itself ‘now why didn’t I think of that in the first place, EJIT?’, (followed by a couple of expletives).

Anyhow, a call was placed to Tanya and was met with Tanya’s message bank, where I explained my predicament and went back to work.  Not even 15 minutes later, the lovely Tanya was calling me back with Season’s Greetings and instructions for how to get a hold of Paul.  Two minutes later I was dialing Paul’s number which was answered with Paul’s always happy & bubbly English accent.   Once again I explained my stupidity and with a wry laugh and an eagerness you had to hear to believe, Paul was making arrangements for one of his Turduckens to be delivered to Gladesville RSL (in close proximity to my home) for me to collect.

I thanked Paul profusely and he promised to call me back to confirm when the delivery would occur and off he went.  24 hours later he was back on the phone, as promised, to let me know that the Turducken was en-route to the RSL Club as planned.  He couldn’t have been any more obliging if he had tried.  What I didn’t realise at the time was that Paul and Tanya were in the middle of one of their BIGGEST Christmas’ ever!  They had orders stacked up to the rafters and were right in the thick of the logistical-challenge of getting everything delivered to the right place at the right time before Christmas Day!

The reason that I didn’t know just how crazy things were for P&T was because Paul made me feel like I was the only customer that he had, even though I was only after one item and it was probably (if I’m totally honest) a bit of an inconvenience.  But Paul went out of his way to ensure that I would get my Turducken with a short lead-time, so that my family could enjoy their Christmas Dinner and BOY, OH BOY did we ENJOY IT!!!…

The pictures speak for themselves, so let me just add that we all thoroughly enjoyed the Turducken, so much so that we will be placing our order with Paul and Tanya EARLY next year for Christmas 2015!

IMG_0154 IMG_0156 And let me also add that we are all extremely grateful to them both for being such a pleasure to deal with and for making our Christmas Dinner so very special this year.  Thank you both so, so much…

It takes HEAPS of Courage to be a Visionary Leader !

With the world in turmoil with the global financial crisis, climate change and environmental disasters, humans wreaking devastating harm on one another in various parts of the world, as a species we are facing some of the biggest challenges in history. Do you have the courage to lead confidently in these uncertain times? If you can see these challenges as opportunity, you will be one of the survivors. As leaders, we must be pioneers in forging new relationships, new ways of doing business, new ways of being in the world. It requires comfort with ambiguity, confidence in uncertainty, and a willingness to celebrate diversity. It takes Visionary leadership.

Visionary leadership is an art. Unlike the managerial tools of policy, procedures, techniques and measures, it comes directly from knowing and understanding Self. A visionary leader is one who serves through being Trustworthy, Inspirational and Passionate. The emphasis on serving through being is the essence of our work with values and energy. There is no recipe; there are no seven steps or ten tips. It requires the courage to abandon what we “know to be so” and embrace the mystery and complexity of what it is to be human.

A visionary leader is clear about who he or she is, and exudes genuine SELF-confidence. Visionary Leaders have a confidence in who they are and what they stand for which is accompanied by trust that they can face whatever situations come their way. A visionary leader knows and trusts in their ability to be infinitely creative, and also trusts that capacity in those he or she leads.

Why Visionary Leadership?
The prevailing model of the authoritarian leader is under-performing and failing, and in too many cases failing in spectacular yet sad circumstances. We only have to look at the Business section of daily press for numerous examples of this. If I was to ask you “who is the source of your greatest frustration in your current business climate” and you find yourself pointing the accusatory finger of blame, then there are also the three fingers pointing back to YOU, giving you the answer to the question! Your profitability and success is a direct result of the quality of your leadership. No exceptions! The good news is that you are also the solution. The question is: Do you have the courage to liberate the visionary leader within?

What are the characteristics and skills of the visionary leader?
Authoritarian leaders focus on protecting what they’ve been in the past while Visionary leaders focus on what they are becoming in the present and future.

Key differences are illustrated in the table below:

Authoritarian            Visionary
Is very competitive. Is very cooperative.
Is focused on the shareholder.            Is focused on the stakeholders.
Is risk averse.  Encourages innovation.
Is uncomfortable with uncertainty. Revels in uncertainty.
Is a creator of teams that ‘follow’. Creates leaders at all levels.
Operates within a tangible framework. Operates intuitively.
Seeks to control the enterprise. Realises the enterprise is ‘self-organising’.
Tells people what to do.          Listens by asking questions.
Talks of what the problem is. Talks about possible solutions.
Is reactive Is Creative
Is focused on “What’s in it for me?” Is focused on “What will benefit US?”
Debates Dialogues and values storytelling
Strong masculine energy Strong feminine energy

 

How are these visionary behaviours developed?
It is important to note that these behaviours are not mutually exclusive. Today’s leaders will benefit from being able to consciously operate along a continuum encompassing both styles as varying circumstances require.

The guidelines for learning the visionary behaviours above are rarely found in any current management texts, courses or training programs, let alone when you were at school.

Your choices to develop these behaviours are to:
• Engage a mentor or coach to assist you to unfold and develop these behaviours
• Read quality books and publications in this field
• Take regular time out for reflection – to listen to your inner voice and practice recognizing your intuition.
• Understand your values, and write your purpose, visions and strategies to reflect the most important priorities in your life.

The Language of Values
There is also a new language to be learnt, to understand the nature and role of values. Values, defined as our unconscious motivators, underpin every action we take. Everyone has values. Visionary leaders are people who have revisited and clarified their core values to consciously choose which values will be expressed in their lives. Visionary leaders pay attention to honouring and dissolving those values that are no longer useful to their future as a visionary leader and releasing the energy from values that keep them“stuck in the past” to values that energise them to create a compelling future.

Examples of this skill include:
• dissolving a lack of ‘self worth*’ and relocate the energy into ‘being self*’
• dissolving the value of ‘independence*’ and relocating the energy into ‘interdependence*’
• dissolving the need to be ‘competitive*’ and relocate the energy to being ‘cooperative*’
* from an Australian model of 128 universally researched values ( New Wisdom 11 by Colins and Chippendale)

Now ask yourself, when did you last reflect on and review your:
• Personal work practices, e.g. reading, time management, paper management?
• Management skills, e.g. communications, project management, technical competencies?
• Leadership abilities, e.g. visioning, creating, listening, mentoring, thinking/concentrating?

May I suggest that the reality is that these skills and abilities continue to be essential and need to be under continuing formal review if you seek to be a leader of change and innovation?

The quantum leap forward for you as a Visionary leader, way beyond the above, is to become aware of your inner levels of consciousness, offering access to abilities that are infinite.

This inner level of consciousness within each of us is often experienced as a ‘flash of insight’, an instant solution to a complex situation, an entirely new idea, and in each instant you will express amazement and wonder ‘how did I do that?” and ‘where do they come from?’

The process of accessing the visionary leader within engages a wide range of innate abilities and will include:
• Being present with oneself.
• Being present with another
• Dissolving negative judgment of oneself and others
• Listening empathetically
• Detaching and transcending the senses
• Detaching and transcending the human constructs of time.
• Listening to your feelings
• Looking for patterns in the complexity of the issue at hand.

Now as you can see, to engage these deeper levels of consciousness calls for changes to your traditional work practices and the emphasis on rushing around getting things done to being at-one-within, thinking and concentrating.

Key questions for courageous leaders
1. Who is your mentor and your protégé?
2. What is your next formal learning project?
3. When will you formally refresh your purpose – for your Self, for your business and for the people you lead?
4. What must you, as a leader, be willing to give up or let go of in order for your business to be more flexible and responsive to change?
5. Reflect on three core principles which determine how your business currently operates. How are these helping or harming the business’s ability to achieve its Vision?
6. What barriers will have to be removed in order for your business to be stronger, more profitable and exist 5 years from now?
7. What are your top 9 values that you orient your life around?

Our planet needs visionary leaders, your country, your organisations and communities need visionary leaders. Our children need new role models for leadership in the 21st century. I urge you to rise to the challenges and be courageous enough to discover the visionary leader that resides within every one of you.

This AMAZING piece was written by our AMAZING guest blogger Karynne Courts from Values Connection.  Ph +61 2 9983 0755

A summary of how the Read & Recover Initiative was Born !

The Read & Recover Initiative was born through the thoughts and actions of some kind people with some kind hearts.  The owner of White Now, Jenny White had experienced periods of time with her then 3 year old in hospital with recurring bouts of pneumonia over a 12 month period – an experience that can be teatering on life of death for a toddler.  With this in mind along with the great experiences that Jenny and her family had with the medical teams, Jenny thought of ways to simply ‘give back’ to those who gave so much to her family to ensure that her 3 year old survived.  She noticed that some of the books in the hospitals were a little tired and ‘well used’.  WIth further research of other hospitals, she found that this was an all too familiar story. Jenny’s child is a lover of books and this kept him going through the many nights in hospital.  If something can keep a sick kid happy – then this is a Godsend !

At Christmas time 2009, immediately after Jenny’s child was released from hospital for the 4th time in 6 months, a ‘friend’ on Facebook (a friend that Jenny had never met) posted that he would like to grant some Christmas wishes.  That gentleman, Brad Sugars was a very successful businessman living in Las Vegas (an Aussie ex-pat).  Jenny posted on his Facebook page that she would like to donate 100 books to 10 hospitals in Sydney.  Soon after, Brad granted this wish but increased the donation to 1,600 books for 100 hospitals Australia wide.  The kindness and generosity of Jenny and Brad lead to this amazing initiative.  The inaugral year was 2010 with the initiative to be continued in years to come !

What a great story !

Fantastic Group of People

Isn’t it just THE BEST feeling when you get a group of decent, easy-going, happy people in the same space?  And isn’t it amazing what can be achieved with a group like this?

On Tuesday just gone, we assembled “The A-team” to assist with the packing of the 1600 books for 100 Children’s Hospitals as part of our “Read & Recover” initiative.  I am sure that it will be blogged about further in the near future, but I just wanted to share briefly, what I took from the day!  Whilst it was never about me, I came away with a fantastic feeling and it was all because of the wonderful people I shared the experience with.

Upon arrival, everyone jumped to the various tasks and throughout the process there was plenty of happy chatter, a few laughs and a general air of comraderie.  Over the ensuing 5 hours, (minus time for lunch of course) – we unpacked, bundled, wrapped, packed and posted the books so that they could get to their various destinations all across the country.

From me personally, I just wanted to say a HUGE THANK YOU to the wonderful people that I got to know a bit better and spend some quality time with.  The opportunity to get to know some truly good and decent human beings was an honour.  The fact that I was able to do so whilst we all worked together for the greater good was truly a wonder and something that I feel greatly priviledged to have experienced.

Sue, Kathy, Michael and Jenny – THANK YOU for being so kind and generous with your time and more importantly, with yourselves.  It was my absolute pleasure to have been able to get to know each of you (even you JW) that much better and I look forward our next catch-up!

The Road to Recovery

I received a phone call over 2 weeks from a mate that I have known for over 20 years, in fact he was the first person that I made friends with at my footy club when we moved over to Australia!  He called me to confirm that I would be attending his 4oth birthday on the weekend of 27th March and we agreed that we would spend the day with one eye on the tv watching the Formula 1 highlights and the other chatting to various people!  We laughed about it and that was that.

Then, Wednesday last week he rang me back.  There was the usual banter and a brief chat about the first round of the F1.  This was then followed up with “Hey mate, you know how my party was locked in for the 27th?”.  “Yes”.  “Well, we are going to have to postpone it for a later date”.  “Oh!  Ok.  Is everything alright?”.

What followed was him informing me that he had been feeling a bit crook in the last week and so he had been to the Doc’s on the Monday and after a couple of tests that day, then a HEAP of tests on the Tuesday, they had decided to rush him in for an emergency procedure to remove a cancerous tumour from his right kidney.  They would need to break a couple of ribs to do so, make an incision about 30cm+ long and he would be under for 4 hours or so!

He was (as always) pretty philosophical about the whole thing and said that it was great that they had found it and that the surgery was the cure and that in 95% of cases, that is the end of it!

So, last week he went in to hospital and had the operation and I spoke with his wife on the Thursday and then with him on the Sunday.  He said that he was in massive pain, but that the op had gone really well and that they were talking about releasing him “soon”.  The VERY NEXT day, I got a text from him to say that he was in the car on his way home!  I was shocked, but told him that I would be over to visit the next day (yesterday)!

I was even more shocked when I saw the state of him yesterday when I got to his place!  He could hardly move he was in so much pain and the poor bloke looked a lot older than his (almost) 40 years!  I said to him, “What the hell are you doing back at home in this state?” (the terminology has been cleaned up for the purposes of the blog)!!!  His response was along the lines of the hospital needed the bed and they offered to give him some strong medication to handle the pain and as he was ‘young and fit’ (young – defintely.  fit – not so sure!!!) he should recover well .

Now, I am obviously NOT a Doctor, but there is no way my  mate should have been let out of the hospital.  I won’t go in to the gory details, but let me just say that he had not even cleared his system since the operation so they should have at least have kept him until that milestone had been successfully achieved!  It should also be noted that he was released against the protestations of both his wife and sister AND that he was paying TOP DOLLAR in a private hostpital with a VERY good name!!!

I am gob-smacked that anyone would be released after such major surgery!  And to let someone go home where there was not going to be any care for the first two days that he was back there is beyond me and quite frankly bordering on culpable in my limited opinion!!!

However, from all of this there have been some real positives:

  • Primarily that my friend is better and should be fine from here!
  • It has woken him up to his unhealthy lifestyle
  • And has woken myself and a couple of our other close friends up to theirs (unhealthy lifestyles).  We have all agreed to getting a bit fitter and being healthier and to making some wiser decisions when it comes to our lifestyles (work vs play vs late nights vs parties vs etc, etc)!

Life is so precious, particularly when we all have kids involved!  We should therefore hold on tight to it and take the time to look at what is important us and make the decisions required to ensure that we are around and about to enjoy each and every moment that we have to spend with those that we love and cherish as ultimately we are all mortal, which for (relatively) young Australian blokes to admit is a MAJOR milestone!!!  🙂

Good Peoples (intentional typo) !

Isn’t it funny how “Good Peoples” attract “Good Peoples” ???

What a treat !

I can quite honestly say that I work in a truly great organisation and am surrounded by a whole load of genuinely “Good Peoples” both professionally and personally.  And sometimes things happen that reaffirm this, such as yesterday (a work day):

My fantastic MD arranged through one of her contacts for me to be taken for a drive in a BMW M3……………………..something that I have always wanted to do.  (I openly admit to be a Revhead, but promise to do my best not to make this a car story as such !).

I was instructed to be at a certain location at a certain time and as my Dad (a fellow Car Tragic) was visiting from SA, he was also invited along for the ride.  Upon our arrival we were greeted by the owner of the aforementioned M3 who saw my Dad was using a walking stick and so very kindly told us to wait there whilst he collected the car and brought it out the front.  As this gorgeous charcoal-silver M3 pulled up to the collection point, Dad and I prepared to load ourselves in to the passenger seats, but the owner had another offer – one that quite frankly blew me away.  He wandered over to me and handed me the keys to his VERY powerful and VERY expensive ‘pride and joy’ and told me that I would be driving.

Mouth agape and in a mouse-like voice I tried to decline but he insisted and so I climbed in to the driver’s seat and got myself comfortable.

I won’t bore you with the details of the drive as I know cars are not everyone’s cup of tea, but I will just comment that it was everything and more than I had imagined.  I came back quite literally shaking with excitement, nervousness and awe.  The car’s owner had happily let me have a pretty serious “go” and was quite obviously chuffed at my enthusiasm and enjoyment.

Upon returning to where we had set off from, we all went out for lunch where we shared a fantastic meal and some amazing company.  Dad and I spent nearly three hours with a person that we had never met before and he had managed to clear his very, very busy schedule to make time for us !  Dad had a ball !!!  He has been retired for a few years now and so rarely has the opportunity to mix in “business” circles which afford a level of intellectual conversation.  I had the opportunity to spend some quality time almost one on one with a highly intelligent and very successful businessman and in doing so discovered a person of great integrity and passion – a person that enjoyed the opportunity to give with absolutely no expectation of anything in return.  A truly “Good People” !

Yesterday was indeed a VERY special day !  I not only got to drive one of the cars of my dreams, but I had the opportunity to witness my Dad be genuinely happy (not that this is uncommon, but it is something that you never grow tired of) and I also got to broaden my network of “Good Peoples”.

To everyone involved (you know who you are)………………….THANK YOU !  THANK YOU !!  THANK YOU !!!  I wake up on a daily basis and thank my lucky stars for all of the wonderful things around me and yesterday was yet another moment to be thankful for !

You guys ROCK !

All Wired Up To Say Thank You

I spent the night in a Children’s Sleep Disorder Clinic with my 3 year old wired up to dozens of wires.  What an amazing place.  In life you continually experience amazing things and amazing people.  Last night was another example.  From the minute we walked in the door at 6pm, the nursing staff treated my child like he was the most special child in the world.  The truth is that he was one of three there that evening and they are open 5 nights a week and are full each night, so this is simply routine for them.  At about 6.30pm in walks Emily.  Emily was wearing a yellow shirt and not a nurses uniform so of course I had to ask the question, ‘what is your job here’.  Emily told me that she was just a volunteer who came to the hospital 5 nights a week after work for 2 hours to help settle the children.  Emily’s main job was as a preschool teacher.  She wanted to give some of her skills back to those in need and chose the hospital to do so.  She read to my child,  played with him and generally made him feel comfortable.  Let me just put this into perspective. Emily is 22 years old and works in a paid job (at not a huge salary) from 7am until 3.30pm.  She then takes a couple of hours off and come back to non-paid work simple to give to others.  I was blown away at this generosity and especially from a 22 year old who could be spending time with her friends.  This morning, we spent time making a special card to send to the staff and a special card to Emily.  We slipped into Emily’s card a small, department store voucher as a thank you.

We will more than likely never see Emily again but she has added to the smile on my child’s face.  We hope that her special card shows that her efforts are beyond the call of duty and much appreciated.   There is nothing more important than thanking someone for doing something that they did not have to do.

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Facebook is a Winner for Wiz Whitenow

I was reading through Facebook and one of our Facebook friends is Brad Sugars – billionaire, entrepreneur, business success story and all round good guy !  He was looking to make someone’s wish come true and posted a Santa Brad offer that you could not beat.  He offered all of his 5000 plus friends on FB the chance to have anything that they wanted for Christmas.  You just had to post what you wanted.  I was simply amazed to see the responses. People wanted their house paid off, a new sports car, cash donations to start their businesses, free coaching from the coach himself, holidays to expensive resorts, you name it – they asked him for it.  I sat and wondered to myself.  Here is a man who has made his millions by working hard, being smart and being devoted to his future.  Here are also a bunch of budding entrepreneurs as his friends wanting to get a break from him and get some cash to get ahead in their career/business/personal life etc.  Amongst the hundreds and hundreds of requests there were a few who asked for monetary assistance to help others.  Here is witnessed the TRUE Christmas spirit.  There were a handful of people, who knows if they were wealthy and successful or lived in poverty but they asked for donations to help others.  The light bulb went on !!

I have spent many nights in hospital throughout the year with my 3 year old. He has by no means got a life threatening illness like many other children, but has been hit with pneumonia multiple times.  We have had such fantastic experiences in hospitals with people whose vocation is like no other – nurses !  If I could take my hat off to anyone, it would be them.  The hospital we usually go to has a reasonable range of books for kids, but many are old and tattered and if I was to be honest, they are from another era.   If there are two things that bring a smile to a sick, bed ridden child’s face, it is people and books. I then went to visit a range of other kids hospital wards and found that many wards had virtually no books.  I then put to my team the idea that we could start a Read & Recover program and donate books to these hospitals.  Everyone was on board and we were ready to post our Christmas wish on Brad’s wall. We want to give 150 books to 10 hospitals !  Let’s wait and see what happens !

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