Tag Archives: coach

Life Experiences, Recruiting Tips, Uncategorized, Values, Work & Life

Interview Question: Do you have any questions for me?

It’s probably pretty reasonable to say that the vast majority, (I’d suggest 99.9%) of candidates know that they are going to be asked at some point in an interview if they have any questions for the interviewer.  And yet candidates often fumble their words and struggle to present themselves in a positive way.

The questions that you ask provide the interviewer with a great insight in to you, and so asking the right sorts of questions can catapult you to the top of the “to be employed” list!  Whilst poorly thought out questions and questions made up on the spot can very quickly highlight some of your deficiencies and push your application down in to the quagmire of mediocrity…….or worse.

Some of the best questions that you can ask tend to be those that have been very carefully planned and learned, but then evolve through information that comes to light during the interview.  What I mean by this is – there is no substitute for doing the research and preparation, but don’t be afraid to “tweak” one or two (or more) of the questions that you have prepared to include facts and information that you have gathered throughout the interview as it shows that you have been listening.  Often, your question can remain exactly the same, it will just be the lead-in that changes.  For example:

(Planned Question):  “What is the organisational structure of the Food & Beverage department? (and maybe something about FT vs Part Time…)“, might become:

(Tweaked Question):  “You mentioned that there are 120 staff in the F&B department.  What is the organisational structure of the department and what sort of breakdown is there between Full Time, Part Time and Casual employees?”

Oh!  And if it helps, don’t be afraid to take a notepad and pen or an iPad/Tablet in to the interview so that you can jot down notes (like the number of staff in the F&B department) as you go.  As a side-note, it is polite to ask the interviewer(s) if they mind if you take some notes during the course of the interview and sometimes, the jotting down of notes can actually buy you that valuable 4 or 5 seconds to contemplate an answer before you open your mouth (as you jot things down, generally people will wait politely for you to answer)…

For questions to really work, it comes down to RESEARCH!  And with the internet at your fingertips, there are no excuses for not being able to gather enough information to ask intelligent and pertinent questions.  To help you with the process, I have listed below a range of the sorts of questions that you could ask in an interview and with a little bit of thought and some manipulation of the details, they’ll provide you with a good foundation for the next time you are sitting across the table from an interviewer:

Ask specific questions about the venue/organisation and what your role would be there:
– What’s their vision for your position?
– In your opinion, what would make me a success in this role?
– Will the role evolve over time?
– What are the top 2 or 3 priorities that you believe would need to be addressed first?  (Let them tell you and finish telling you, then you might like to sum up briefly your ability to address those priorities)
NOTE:  In my experience, candidates often jump the gun in this circumstance.  They do the right thing and ask a good question like this, but rather than stop and wait for the WHOLE answer, they let their nerves get the better of them and jump on in with the “HOW” they can solve the problem or how they have the experience to do the job.  This means that they a) assume the remainder of the answer (it’s never good to assume), b) miss gathering further information (could be useful later on in the interview) and c) don’t show how they can listen (this can send completely the wrong message, when in fact, it’s just because they’re nervous)!
– If legislation has recently affected the industry or if there’s something pertinent in the news, try to tie this knowledge in to a question as it will show that you have done your homework!

What systems do they have in place?
– Are they adequate?  Or do they need updating?
– If they are inadequate, would it be your job to change or develop them?

Who was in this job before?
– Why did they leave?
– Will I be doing the same job as them, or has the role changed/evolved?

What is the company’s management style?

How do you measure performance and how often is it reviewed?

Do you provide any sort of professional development or training?

What is your target market?
– Is this something that you would like to expand?  If so, what are you plans for doing so?

What is the company’s policy on corporate social responsibility?

In what ways is your company involved in the local community?  (In our industry, there is generally plenty of information about this, so you might want to tailor this with something like:  “I see from your Facebook Page that you are connected with the <so-and-so charity>.  It what other ways are you involved in the local community?”).

It’s worth remembering, that to be amazing at an interview, you actually have to GET an interview and this begins with your application!  Make sure you develop a fantastic resume and that you get it in promptly via the means that they request.  And keep in mind that your research should start before you even send your resume in so that you can tailor your resume to the advert, the organisation and the role.  You should then pick up your research once again when you progress to the next stage and expand it so that it is fresh in your memory for when you get to the interview.  Oh.  And if you don’t get offered an interview, try calling to find out why (again, PLAN your questions) and see if you can gather any advice on how to improve your resume for the next time!  (Don’t forget to read my previous blog “To Call or Not To Call, That is the Question”, & if you haven’t already done so – you can click here.

When you do get offered the opportunity to attend an interview, think about the importance of making a GREAT first impression!  The interview starts the moment you step foot through the door in to the organisation and ramps up the moment you walk in to the interview room.  Dress.  Grooming.  Body Language.  Preparation.  Don’t underestimate the value of caring enough to make an effort – it goes an awfully LONG way!

Something that is all too often forgotten or done with no real thought other than because you’d heard it was the right thing to do is to follow up after an interview with a “thank you”.  There are lots of ways that you can do this with modern forms of communication – choosing the right one is the tough part.  In some (rare?) circumstances, an SMS to the interviewer is appropriate, but choose when and what you’re going to say and think carefully about whether an SMS really is the best way to go!  For example, if you know they are about to walk straight in to another interview, wait until later to send your SMS and try to choose a time when you know/think they’ll be able to receive it without the embarrassment of their phone beeping/vibrating in another interview!  Note:  I would only use SMS if the interviewer has been communicating with you via SMS, if they haven’t, then an email, phone call or even a well chosen ‘thank you’ card might be the better option.  Long story-short, don’t let your interview be the last time they hear from you!  Follow up to assist them to remember who you are and try to remind them of one of the positive aspects/events that occurred in the interview.

Similarly to  following up if you don’t get an interview, don’t forget to follow up if you don’t get offered the job and find out why so that you can use this information for your next interview.

And most importantly, don’t be too hard on yourself.  Sometimes, you can do everything right and still not be offered the job – so stay positive and upbeat as it’ll show the next time you speak to someone about a job.  And always remember – there is a great job waiting for you out ‘there’!  So keep honing your interview skills (which can be learned & improved) and stay focused.

Life Experiences, Recruiting Tips, Work & Life

To Call, Or Not To Call – That Is The Question

Here at White Now! we receive LOTS of calls from candidates about roles that we have advertised and it got me to thinking…

“…Which calls do I remember?”.

The answer was simple.  Not too many!  I’d be the first to admit that my memory isn’t what it used to be, but I’m not quite ready to be shipped off to “a home” quite yet, so it got me to thinking about why I only remember a very select few calls and what is is about those calls that stick out.

Here’s a list of things in no particular order that come to mind about the calls that are worth remembering and those that fade in to the background.

1. The call has purpose and is not just being made for the sake of being made.
– “Hi, I just called to make sure that you received my application” needs to lead somewhere other than “oh and what’s the salary?”.  We all recognise that as much as the message that the world would like us all to hear is “it’s not about the money”, Jerry Maguire had it right when he said, “SHOW ME THE MONEY!!!”, only that’s probably not quite the message that you want an employer or recruiter to walk away with.  So, rather than making a call to check whether cyberspace has decided to randomly pick your electronic application to be THE one that doesn’t make it through, PLAN your conversation prior to making it and have a number of points that you want to discuss that happens to include (at the right moment), a question about the remuneration.
– Asking the “$$$ question” is always a difficult one, but it’s one that you need to get used to asking.  Try to tie it in to your planned conversation and be prepared for the question to get turned back on to you – “I’m going to turn that question back on to you, what do you feel the role is worth in your opinion and I’ll let you know if you’re in the right ball park”.  Be ready for this as it’s a great way for the person at the other end of the phone to establish if you have any idea at all about the size and importance of the role and where it fits in to the hierarchy of the organisation, not to mention if you are appropriate.  This sounds a bit harsh, but if you’re looking for a job that pays $200,000+ and you’re applying for a middle management role that is paying in the $65-70,000 range, there is a MASSIVE mismatch before we even get to the point of interviewing…

2. Do some research PRIOR to making a call and map out what it is that you want to tell the person on the other end.  Ideally they are going to want to know:
– Your name (state it clearly and if you’ve got an unusual/confusing name, maybe even spell it for them)
– The state of your application:  “I have just applied” / “I applied yesterday/last week” / “I’m about to apply”
– Which role you’re applying for and ideally include a reference number if there is one
– A VERY BRIEF overview of your relevant experience & why you’ve applied for the role.  This is actually a LOT tougher than it sounds, because standing out from the crowd is tough when all you’re doing is reciting your job roles.  Try to make it interesting and more of a conversation than a presentation!  And try to include words and phrases that aren’t cliched, but that show how articulate and capable you are.
– Use intonation as there is nothing worse than a monotone voice at the other end of a phone conversation.  And speak from the heart as passion and drive will shine through over facts and figures during a verbal meeting.

3.  PLAN two or three main points that you want to get across that you want the employer/recruiter to take away with them and if you can subtly recap them towards the end of your conversation, then do so.  But try not to make it sound like it’s ‘revision’.

4.  Ask well thought out questions that show that you have done some research and that you have thought about what you really want to know.  Good questions will tell the employer / recruiter a lot about you – so put your best foot forward by phrasing questions that show that you’ve done some research.
– Some adverts contain a LOT of information and others don’t!  So remember, we live in the age of high-speed internet and ‘Google is your best friend’.  Type in some queries and see what you can find – there might be financials, YouTube videos, news articles, media releases and goodness knows what else out there.  So let your fingers do the typing and start doing some research EARLY as it will all come in useful if and when you get through to the next stage.

5.  Know when to STOP!  Sometime less, is more!  We’ve all heard it said, but often when we’re nervous or don’t have a plan in our heads, we end up prattling on and on and on, only to discover that we’ve lost our way and the whole point of the conversation.  Make your point, move on to the next or shut up!  It really is as simple as that.

6.  Finishing up:  make sure you thank the person for their time and try to finish up with something along the lines of, “Thank you for sharing your thoughts and providing me with all of that information.  This sounds like a great role and one that I am ideally suited for, so you will see an application from me, <Your Name>, in your inbox by close of business today”.

7.  When you send your application through, don’t forget to address the cover letter to whomever it is that you have been told to address it to in the advert (and if you haven’t been given a contact, jump on to the company’s website and find out the name of the President/HR Manager/General Manager/most appropriate person and address it to them) and then address the email to whomever it is that you spoke to.  What I mean by this is that if you addressed your cover letter to John Doe, General Manager of ABC Leagues Club, but you spoke to Sarah Sitizen (intentional type) at the Recruitment Company, then address the EMAIL to her and thank her for her time on the phone earlier today / yesterday / last week and mention that ‘as per your conversation, you are forwarding your application’.

To wrap things up, there’s a time and a place to make a phone call and when done correctly, it can make your application stick out before it has even arrived – you then just need to back up how well you presented over the phone with a solid written application, one that is FULL of achievements and is NOT a long list of tasks…..but I’m now getting on to the subject of another blog, so I’ll leave you with this:  if you’re going to make a phone call about a job, plan it and make it work for you!

GOOD LUCK…

Business Brands, Life Experiences, Values

Tigers are on the prowl – The TRUE champions !

Tigers!
Farewell Balmain Tigers

After 52 years in Rozelle, Balmain Tigers is now officially closed for redevelopment.  The Club has in the mean time, opened two smaller sites at Flemington Markets and Five Dock.  With this closure came the redundancy of 30 or so staff.  It is a tough decision when a Club has to inform its often, long term and loyal staff of their future redundancy.  Some of the staff that had been made redundant had been with Tigers for over 20 years.  Sunday 28th March 2010 was a sad day – the closing of Tigers, mixed with the feeling of a positive future with a new and exciting redevelopment already started. 

White Now were honoured to have been called in to assist with the Outplacement Program for a number of redundant staff.  With this Program was the offer of interview training, resume and career direction training, skills audits and ongoing mentoring.  Our wonderful Toby delivered a fantastic session to a group of soon-to-be redundant staff on preparing a powerful resume and winning at interview.  Through this experience, the White Now team saw a bunch of dedicated, positive and enthusiastic people who looked at their redundancy as a chance to do great things, look at their lives as a whole and actually CREATE their own futures.  There were people who wanted to change direction totally, some wanted to find exactly the same role in another club, others wanted to search overseas for a role and some wanted to follow their dream of working part time.  What WAS refreshing though was that everyone was positive.  It is a credit to each and every person at Tigers for adopting the right attitude and being positive.  Thanks to you all for simply being great !

It was an absolute pleasure for White Now to be involved in the Outplacement and Redeployment of the Tigers team and we wish those CHAMPIONS all the best with the next stage of their lives.  – Think like a champion and you will become a champion !

Life Experiences, Uncategorized, Values

What Goes Around Comes Around – It’s a Generational Thing !

 

Emilys Card
Emily's Card to Jordan

Way back I blogged about meeting Emily, the volunteer who came to the Children’s Sleep Disorder Clinic at Hospital 5 nights a week after work, to help settle the children – one of which was my 3 year old son hooked up to dozens of wires.  Emily’s main job was as a preschool teacher.  She wanted to give some of her skills back to those in need and chose the hospital to do so.  (If you want to recap the story, then click here to read about AMAZING Emily). 

You may recall that my son and I made a special card and sent it to Emily and we slipped in a small store voucher to thank her.  In my view, there is not much that is more rewarding than thanking others for something that they have done.  We knew that we would never see or hear from Emily ever again.  

WELL……. TODAY something wonderful happened to my son Jordan.  We brought the mail in and there was a card for him.  It was a card with a puppy dog holding a flower in his mouth.  It just so happens that Jordan L O V E S puppy dogs and has an innate connection with the beauty of flowers and the meaning of giving to others.  Jordan never fails to pick a flower for me EVERY day after day care. He always brings it home and greets me as I walk in with the hand picked flower and an “I love you Mummy”.  Every single day this happens and every single day I smile.  If I ever doubt the wonder of a child, I can simply reflect on these moments and be humbled at his grace and love. 

Jordan opened the envelope  (well he actually ripped it open with hands  shaking with excitement) and I then read it to him.  It was from Emily.  Jordan remembered Emily as clear as daylight ……. and he only met her for no more than 15 minutes, months before and in an anxious situation (yes, she touches lives !).  The card read “Dear Jordan …… I’m not sure if you remember me but it’s Emily from ……..  Sorry it’s taken so long to write to you, but I was getting ready for my overseas trip.  I am in Holland now.  I absolutely LOVED your card. It was so thoughtful and …. I even have it with me in Europe to keep me safe….. “.

Jordan turned to me and said “I miss Emily”. 

Emily touched our lives and we thanked her.  Little did we know that we touched her life as well. All we did was thank someone for being great.  Do you think that every time that Emily looks at that card she will remember that she is a great person ? ABSOLUTELY.  Do you think that she will keep that card somewhere forever ? FOR SURE.  The lesson to learn is to thank people for doing great things.  Thank people that aren’t used to being thanked.  Notice people that aren’t used to being noticed. The more people that believe they are great, the greater they become.  The best thing that YOU can do is pass this lesson onto the next generation !

Safe travels Emily !