As many of you may know, www.whitenow.com.au was recently attacked, YES, attacked! – by ‘Aliens from Planet Hack.’ What this means, is the company that hosts our website and emails was externally and deliberately attacked and this effected our website and emails (along with lots of others) for about 6 days. Not good for a web-based business!
Anyway, we are now back, the Aliens DID NOT win!
As with most experiences some good things did come out of it. As an employee of White Now, I was really impressed with the response of those managing the company and our IT resources (Jenny White, Toby Kennett and Andrew Bassett-Smith). There was no time wasted on ‘wringing hands’, feeling sorry for ourselves or laying blame. Our management team was straight into ‘solution- finding’ mode and minimising the inconvenience for our clients and website users. As soon as the problem was discovered, they were onto letting people know as best they could (via Facebook,LinkedIn and twitter initially) and setting up a temporary site so at least our current positions vacant could be seen.
It is really refreshing and inspiring to work for a company like White Now that concentrates on being positive, focused and professional and getting the ‘crisis’ resolved.
This is also a management team that regularly acknowledges the work of staff both publicly and privately – we always know we are appreciated, which makes a BIG difference! So now its my turn to acknowledge them and say ‘you guys ROCK’ and are great to work for!
There is a definite lesson for ‘What to do When attacked by Aliens from Planet Hack’ or any other ‘crisis’ that befalls your business (or life for that matter), stay positive, focused and look for solutions. That way you retain your power over the situation and leave the blame laying alone, get on with the job.